Privacy Policy

1. Who we are

AI4Africa ("we", "our", "us") is an AI automation platform focused on helping African businesses automate customer support, sales, and operations across channels like WhatsApp, SMS, and the web. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, bots, and related services.

2. Information we collect

The type of information we collect depends on how you interact with us:

• Contact details – such as your name, email address, phone number, and business details when you fill a form, book a call, or contact us directly.
• Account and usage data – such as login details, feature usage, and configuration settings if you use our dashboard or tools.
• Conversation content – messages sent through our bots (e.g. WhatsApp, SMS, web chat) where we are the automation provider for a business.
• Technical data – such as IP address, browser type, device information, and basic analytics to help us improve performance and security.

3. How we use your information

We use the information we collect to:

• Provide, operate, and maintain our AI automation services.
• Configure and run chatbots, workflows, and integrations you request.
• Communicate with you about onboarding, support, billing, and product updates.
• Improve reliability, security, and performance of our systems.
• Comply with legal or regulatory obligations and enforce our Terms of Service.

4. Legal basis for processing

Where applicable privacy laws require it, we process your data based on: (a) your consent, (b) the performance of a contract with you or your organization, (c) our legitimate interest in operating and improving our services, and/or (d) compliance with legal obligations.

5. How we share information

We do not sell your personal data. We may share limited information with:

• Service providers who help us run infrastructure, hosting, analytics, messaging, or payment processing, under strict data protection obligations.
• Business customers that use our platform to talk to their own users and customers, where we act as a processor on their behalf.
• Authorities or regulators where required by law or to protect our rights, users, or the public.

6. Data retention

We keep your information only for as long as necessary to provide our services, meet legal requirements, resolve disputes, and enforce our agreements. Where possible, we aggregate or anonymise data so it is no longer linked to individual users.

7. Your rights and choices

Depending on your location, you may have rights over your personal data, including the right to:

• Access a copy of the information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of certain information, subject to legal limits.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on your consent.

To exercise any of these rights, contact us at [email protected].

8. Security

We use technical and organisational measures that are appropriate to the type of data we process, including access controls, encryption in transit, and monitoring. No system is 100% secure, but we work continuously to reduce risk and respond quickly to potential issues.

9. International transfers

Because we work with partners and infrastructure providers across multiple regions, your data may be processed outside of your home country. Where required, we implement protections to ensure an adequate level of data protection for these transfers.

10. Updates to this policy

We may update this Privacy Policy from time to time as our services, laws, or regulations change. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through our website or by email.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

• Email: [email protected]
• Phone: +234 (0) 703 646 9096